Q: What happens after I placed an order?
A: You will get an order confirmation sent to your email address with order details shipping address and total amount of your order. After email is delivered to your inbox you have 12 hours to make any changes in your shipping address or to cancel your order
Q: What happens after order is sent out?
A: All orders are sent out to a shipping facility within 48 hours after order is placed. You get separate email confirmation once your order is sent out.
Q: How can I track my order?
A: You will get 3-d email confirmation within 3 days after your order is sent out where you find your tracking number and courier service to track your order. It takes 22-3 days for the tracking N to be reflected on the tracking page.
Q: How can I cancel my orders?
A: You can cancel your order before item is sent out. If order is already sent out the cancellation can not be done.
Drugs Quality:
Q: How can you rely on the quality of medicine we sell?
A: We represent top 20 pharmaceutical companies from India. All drugs are fully certified and approved by FDA India
Packaging
Q:How do you package your products?
A: All of our products are packaged in a branded blisters. In most of the cases they are coming in boxes,
Q: What is the expiration date for your products?
We sell fresh blisters and you have min 1.5 years till expiry .
Ordering & Returns
Q: What payment methods do you accept?
A: We accept credit and debit cards via our secure server, right here on the website, we also offer E-check and Amazon Gift card payments, we accept Bitcoin and Ethereum cyptocurrency.
Q: Is ordering secure?
A: Yes! Our server is secured via SSL, and that any personal data entered will be transmitted securely. We are not authorized and have no ability to charge your card again after your purchase, which ensures that your card details remain safe.
Q: I have been charged twice!
A: Please check your information if this has happened you can contact our support team and we will issue a refund immediately.
Q: What is your cancellation policy?
A: If you need to cancel an order, please do so as soon as possible. We ship orders very quickly, often as quickly as 12 hours after you order! To cancel your order, please reply to your order email, or email us directly at our email. All refunds are sent back to your original payment method.
Q: What is your return policy?
A: In the rare event that you need to make a return you may do so within 30 days of the receipt of your order, as long as the product has not been opened. Please let us know by email that you will be returning and we would like to know the reasons since we are always looking to improve the product.
Q: Where do you ship from?
We are based in the India and ship it to Hong Kong and also USA, UK and Australia!
Q: How much is shipping?
A: Shipping is absolutely free.
Q: How do you ship?
A: We use Registered mail and use them exclusively. Lightweight orders use the 1st class package service (12 days). Every Hong Kong order includes a full tracking number that will be provided to you when your order ships.
Q: How long will my order take to process and deliver?
A: Our website is up to date inventory. Your order will be processed very quickly. Our orders ship out on the same or next day and then take 10-14 days to reach you. So, if you ordered on a Monday, your order would be processed on either Monday or Tuesday, and would normally reach you in 12 days. We have found Registered Airmail to be far more reliable, quicker, and cheaper than we expected, so we have no need to use more expensive carriers like UPS or DHL.
Shipping delays are unusual, though not impossible. Please let us know if there are any delays and we will try to fix this.
Q: How do you prepare your packages?
A: Most of our orders ship in sealed envelopes or white boxes, with a generated label. Some orders ship in branded flat-rate materials.
Q: Can I import this product to my country?
A: Almost all orders pass through customs without too much of a delay. If you order large quantities, your order is more likely to be incur customs charges. We are not able to mark your package as a gift, reduce its value, or change the description on the customs forms. We are always making an effort to keep up on the status of our products in other countries, it is up to you to ensure that you are following the regulations of your own country.
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